Parts Return Policy

Thank you for shopping at Vern Eide Acura. We want to ensure your satisfaction with your purchase. If you need to return an item, please review our return policy below.

Return Eligibility

The following conditions must be met for an item to be eligible for return:

  1. The item should be in brand new, undamaged, clean, uninstalled, and resalable condition.
  2. All components, attaching hardware, and documentation must be included.
  3. The item must be in its original packaging.
  4. Items that cannot be returned include electrical/electronic components, HAZMAT items, chemicals, fluids, non-rented tools and special order items.
  5. Returns will only be accepted within 30 days from the date of purchase. After this period, no returns will be permitted.

Ineligible items may not be returned for credit or replacement, as we cannot guarantee that they have not been used. However, they will be replaced if they have a manufacturing defect.

Return Procedure

To request a return authorization, please email a return request to [email protected] with the following detail:

  1. Date of Order
  2. Part Number or Parts Invoice Order Number
  3. Reason for Return

Within 4 business hours, you will receive an email containing the return authorization along with a Return Authorization Number. If your request is denied, we will contact you via email.

Restocking Fee

Returns are subject to a 15% restocking fee.

Return Types

  1. Return of Damaged Item: If you receive a damaged item, please notify us within 48 hours of receipt using the return authorization procedure. We will guide you on the next steps after discussing the situation with the carrier.
  2. Return of Core Deposit Item: Certain products may require a refundable core deposit. Please refer to our Core Deposit Policy to ensure you qualify for a deposit refund. Follow the packaging and shipping guidelines provided below.
  3. Return of Shipping Error: If you received the wrong part or found something missing from your order, please notify us within 48 hours of receipt using the return authorization procedure. We will provide a Return Authorization Approval and an “Electronic Return Service Label” for you to affix to the package. You can then return the package to any FedEx driver or your local FedEx store.

Return of Other Items

If you ordered a product that meets the return eligibility guidelines and determine that it is not what you need, please notify us within 30 days of receipt using the return request procedure described below. Upon receipt of your notification, we will send you a Return Authorization email. Please package the returned items with a copy of the Return Authorization email and ship them to Vern Eide Acura, ensuring that we receive them within 15 days of the date on which the RMA was issued. Once we receive the returned items, packaged with the Return Authorization email, we will apply a credit to your credit card. Please note that actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

Packaging and Shipping

Please package your returned items carefully to avoid damage during shipping. If you are unsure how to package items, we recommend taking them to a reputable shipping carrier such as UPS